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AI Support Desk

Everything your back office does, handled in one desk

Calls, replies, follow-ups, escalations and sales, with the first response by AI and your team stepping in only where it matters.

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Customer replies

Every channel answered in seconds

Email, WhatsApp, Instagram, Facebook, LinkedIn and Google reviews land in one inbox. The AI reads, tags and replies in your tone.

  • First reply in seconds, 24×7
  • Replies in 67+ languages
  • Complaints wait for a team lead’s approval
  • Booking ID and PNR found automatically
Amount deducted but my booking failed. Booking ID DS2611059910.WhatsApp · 10:42
Hi Rahul, we’re sorry for the trouble. Your payment is safe and we’ve escalated booking DS2611059910 to our refunds team. You’ll get an update within 2 hours.First response by AI · 38 seconds
Complaint · P1→ Refunds✓ SLA running
Phone calls

An AI voice agent that answers every call

Customers call and get an answer, not a queue. The AI understands the request and transfers to the right department with notes.

  • Answers in 67+ languages
  • Transfers with a summary of the call
  • Call logs, missed calls and wallboard in one view
  • Works with MyOperator, Sampark and Smartflo
Incoming call · +91 98•• ••210
AI voice agent · Hindi detected
"Mujhe apni flight ki date change karni hai."
Intent: date change→ Transferred to Flights
Follow-ups

No refund, quote or document left hanging

Desk360 chases pending cases on WhatsApp, email and calls until they’re closed, so customers never have to ask twice.

  • Automatic reminders by channel
  • Refund and voucher status updates
  • Tasks assigned to the right agent
  • Nothing slips between shifts
Quote sent: Bali, 5 nightsDay 0
Follow-up on WhatsAppDay 1
Reminder call scheduledDay 3
Lead converted to bookingWon
Escalations

Angry customers reach a manager, fast

Urgent complaints and bad reviews are detected, prioritised and sent to the right manager with the full history and booking attached.

  • P1 detection from the message itself
  • Emailed to managers with full context
  • AI draft ready for approval
  • Every step logged
1★ Google review detectedP1
Routed to the team lead30s
AI draft ready for approvalDraft
Approved and postedDone
Sales

Every enquiry becomes a lead

Package and B2B enquiries are captured as leads with a quote drafted and a follow-up booked.

  • Leads from every channel
  • Quotes drafted by AI
  • Follow-ups booked automatically
  • Pipeline from new to won
New
Dubai family trip
Visa enquiry
Quoted
Bali honeymoon
Corporate fares
Won
Thailand group
SLA engine

Every conversation gets a clock

First-reply targets by priority. The AI’s acknowledgement never stops the clock; only a real answer does.

  • P1 to P4 targets you control
  • Breaches flagged before they happen
  • SLA by agent, team and channel
  • Daily SLA report
P115 min target
15 minP1
25 minP2
1 hourP3
4 hoursP4
Reports & control

See your whole back office live

Volumes, reasons, SLA and team performance, with daily reports to management.

  • Why customers write in, by product
  • Agent performance and roster gaps
  • Daily report to management
  • Download any report

Messages by intent

Example week
Refund status
34%
Date change
22%
Package enquiry
18%
Invoice / docs
14%
Complaint
12%
Bundle it with

Works even better together

AI Web Check-in Bot

Checks in every passenger the moment the window opens, picks seats and sends boarding passes.

Learn more

Your Own AI Assistant

A bot with your chosen name that knows your whole organisation and gets tasks done in about a minute.

Learn more

OTA Back Office

Bookings, flight ops queue, cancellations, reissues, pricing policies and payment routing.

Learn more
Build your bundle

Give every customer a first reply in minutes

Book a demo See how it works