Every visa application, tracked to approval
From enquiry to passport return: checklists, documents, appointments and status updates, with the AI chasing missing documents for you.
Docs pending
Submitted
Approved
What Visa Back Office does for you
Document checklists
The right checklist for every country and visa type, sent to the customer automatically.
Missing-document chasers
The AI follows up on WhatsApp and email until every document is in.
Embassy & VFS directory
Centres, timings and appointment rules for every destination.
Application pipeline
Every application by stage, owner and due date.
Status updates
Customers get updates in their own language at every stage.
Visa leads
Visa enquiries become leads, with flights and hotels offered alongside.
Live in three steps
Connect your systems
Plug in your booking engine, supplier APIs, payment gateways and the tools you use today.
Set your rules
Teams, approvals, policies and the languages and currencies you sell in.
Go live with AI
The AI starts working from day one, and your team steps in only where judgement is needed.
Works even better together
Hotel & Holidays Back Office
Leads, quotations, packages, group tours and AI-made itineraries, from enquiry to voucher.
Learn moreAI Support Desk
Calls, email, WhatsApp, social and reviews in one desk. AI reads, routes and replies first.
Learn moreAccounts Back Office
Bank, PG and supplier reconciliation, refunds, approvals, GST and TDS, ledgers and P&L.
Learn moreVisa Back Office questions
Can we use Visa Back Office on its own?
Yes. Use it on its own or bundle it with other Desk360 products on one sign-in.
Does it support other languages and currencies?
Yes. The AI works in 67+ languages, and amounts can be shown and settled in multiple currencies.
Can it connect to our current systems?
Yes. Desk360 is plug and play with your booking engine, supplier APIs, payment gateways and CRM.