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How it worksAI that reads, understands, routes and replies
Desk360 takes data from every source, works out what the customer needs and sends it to the right place, with an answer ready.
Live simulation
Routed 0Answered by AI 0Escalated 0Illustration with sample messages
Five steps, every message
From message to resolution
01
Collect
Every channel into one queue.
- Email, WhatsApp, social
- Calls and voice
- Google reviews
02
Enrich
Facts from your systems.
- Booking ID & PNR lookup
- Supplier booking status
- Payment & refund status
03
Understand
Intent, priority, language.
- Complaint, query, lead
- P1 to P4
- 67+ languages
04
Route
The right team and agent.
- Flights, Hotels, Refunds…
- Round-robin to agents
- SLA clock starts
05
Act
Answer, draft or escalate.
- Auto-reply simple cases
- Draft for approval
- Escalate or follow up
Fast resolution
The AI checks the facts before it replies
Desk360 connects to your internal APIs, supplier APIs and payment gateways, so the first reply already has the answer.
Your internal APIs
Look up the booking, customer and history in your own back office.
Supplier APIs
Live PNR, ticket, schedule and hotel voucher status from GDS and suppliers.
Payment gateway APIs
Payment captured, failed or refunded, straight from Razorpay, PayU, Cashfree and others.
What the AI sees
Every message, understood
Example data, to show how Desk360 breaks down a week of messages.
Messages by intent
Example week
Refund status · 34%
Date change · 22%
Package enquiry · 18%
Invoice / docs · 14%
Complaint · 12%
What happens next
Example week