From enquiry to voucher, in one place
Capture every holiday enquiry, build quotes and AI itineraries in minutes, manage hotel bookings and group tours, and follow up until the booking is won.
New lead
Quoted
Won
What Hotel & Holidays Back Office does for you
Lead pipeline
Leads from every channel, assigned and followed up automatically.
AI itinerary studio
Day-by-day itineraries and quotes as branded PDFs in minutes.
Packages & hot deals
Publish packages and deals, and send them to the right customers.
Group tours
Departures, seats, rooming lists and payments for group trips.
Hotel bookings
Hotel and contracted inventory bookings, vouchers and amendments.
Reminders
Payment, document and travel reminders sent on time.
Live in three steps
Connect your systems
Plug in your booking engine, supplier APIs, payment gateways and the tools you use today.
Set your rules
Teams, approvals, policies and the languages and currencies you sell in.
Go live with AI
The AI starts working from day one, and your team steps in only where judgement is needed.
Works even better together
Visa Back Office
Application pipeline, documents, embassy and VFS tracking, with status updates sent automatically.
Learn moreDMC Back Office
Ground services, contracted rates, agent quotations and confirmations for destination companies.
Learn moreYour Own AI Assistant
A bot with your chosen name that knows your whole organisation and gets tasks done in about a minute.
Learn moreHotel & Holidays Back Office questions
Can we use Hotel & Holidays Back Office on its own?
Yes. Use it on its own or bundle it with other Desk360 products on one sign-in.
Does it support other languages and currencies?
Yes. The AI works in 67+ languages, and amounts can be shown and settled in multiple currencies.
Can it connect to our current systems?
Yes. Desk360 is plug and play with your booking engine, supplier APIs, payment gateways and CRM.