Every team in sync, every booking in context
Team chat linked to bookings, CSR alerts, shift handovers, approvals and a live view of who's on the floor, so nothing gets lost between teams.
What Internal Communication does for you
Team chat
Department and booking-linked conversations in one place.
Booking alerts
CSR notifications for schedule changes, failures and refunds.
Shift handovers
Open cases handed over with notes, so nothing is missed.
Approvals
Refunds, discounts and exceptions approved in a tap.
Live floor & roster
Who's logged in, on break or on leave, by team.
Ask your AI assistant
Your named bot answers team questions and does tasks.
Live in three steps
Connect your systems
Plug in your booking engine, supplier APIs, payment gateways and the tools you use today.
Set your rules
Teams, approvals, policies and the languages and currencies you sell in.
Go live with AI
The AI starts working from day one, and your team steps in only where judgement is needed.
Works even better together
Your Own AI Assistant
A bot with your chosen name that knows your whole organisation and gets tasks done in about a minute.
Learn moreAI Support Desk
Calls, email, WhatsApp, social and reviews in one desk. AI reads, routes and replies first.
Learn moreOTA Back Office
Bookings, flight ops queue, cancellations, reissues, pricing policies and payment routing.
Learn moreInternal Communication questions
Can we use Internal Communication on its own?
Yes. Use it on its own or bundle it with other Desk360 products on one sign-in.
Does it support other languages and currencies?
Yes. The AI works in 67+ languages, and amounts can be shown and settled in multiple currencies.
Can it connect to our current systems?
Yes. Desk360 is plug and play with your booking engine, supplier APIs, payment gateways and CRM.