The control room for your OTA
Bookings, flight ops, cancellations, reissues, pricing policies and payment routing in one back office, with AI handling the first response.
What OTA Back Office does for you
Manage bookings
Search, edit and track every booking, online and offline.
Flight ops queue
Schedule changes, cancellations and reissues worked from one queue.
Policy Studio
Pricing, commission, cancellation, baggage, coupons and meta fees.
PG smart routing
Each payment goes to the gateway most likely to succeed.
ACAS auto-confirm
Failed bookings confirmed with another supplier automatically.
Command center
Sales, operations, customers and accounts live in one view.
Live in three steps
Connect your systems
Plug in your booking engine, supplier APIs, payment gateways and the tools you use today.
Set your rules
Teams, approvals, policies and the languages and currencies you sell in.
Go live with AI
The AI starts working from day one, and your team steps in only where judgement is needed.
Works even better together
AI Support Desk
Calls, email, WhatsApp, social and reviews in one desk. AI reads, routes and replies first.
Learn moreAI Web Check-in Bot
Checks in every passenger the moment the window opens, picks seats and sends boarding passes.
Learn moreMeta Intelligence
Tracks your price accuracy, coverage, speed and conversions on Google Flights, Skyscanner and other metas.
Learn moreOTA Back Office questions
Can we use OTA Back Office on its own?
Yes. Use it on its own or bundle it with other Desk360 products on one sign-in.
Does it support other languages and currencies?
Yes. The AI works in 67+ languages, and amounts can be shown and settled in multiple currencies.
Can it connect to our current systems?
Yes. Desk360 is plug and play with your booking engine, supplier APIs, payment gateways and CRM.