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IntegrationsPlug and play with any back office
Connect Desk360 to the CRM, telephony, supplier APIs, payment gateways and travel tech you already use. The AI works with your data from day one.
1
Connect your channels
WhatsApp, email, social, reviews and calls.
2
Plug in your systems
CRM, back office, supplier APIs and payment gateways.
3
Set teams and rules
Departments, SLA targets and approval rules. The AI takes it from there.
Customer channels
Every place customers talk to you.
WhatsAppvia your BSP
FreshdeskEmail tickets
G
GmailShared mailboxes
InstagramDMs & comments
FacebookMessages & posts
LinkedInMentions & DMs
SMS & WhatsApp API
Reviews & replies
Google reviewsBusiness Profile
CRM & back office
Plug and play with the system you already use.
CRM sync
Leads & contactsY
Your back officeInternal APIs
Calls & voice
Every call logged, routed and answered.
Cloud telephonyS
SamparkCalling
SmartfloCall logs & wallboard
SubVerse AIAI voice agent
Cloud phone systemTravel tech partners
Connected plug and play.
Travel technology
Travel technology
Travel technology
Travel technology
Travel technologyTravel suppliers & GDS
Live PNR, fare, booking and voucher status for faster resolution.
GDS
GDS
GDSA
Airline NDC & LCC APIsDirect airline content
Flights, hotels & more
Flights & hotels
Flights & consolidation
Hotel bedbank
Hotels
Hotel bedbank
Hotels
Bus inventoryY
Your booking engineBooking ID lookup
Payment gateways
Payment and refund status in every reply. See payment gateway details →
Payments & refunds
Payments & refunds
Payments & refunds
Payments & refunds
Payments & refunds
Payment orchestration
UPI-first payments
UPI & wallet
International cards
Global wallet
Global & GCC cards
UAE & Middle EastAnything not listed connects through the Desk360 REST API and webhooks.